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How should we manage – Patrick Lencioni’s view

Patrick Lencioni has taken the sides of employees and asked: what does it take to have a miserable job. In his “Three signs of a miserable job” he states them as:

  • Anonymity – their manager has little interest in them as a human being and know little about their lives, aspirations and interests. This means, managers should take an active interest in their people.
  • Irrelevance – when employees cannot see how their job makes a difference. Everyone needs to know that the work they do impacts someone else – a customer, coworker or supervisor. Reminding people on the impact of their work is important.
  • Immeasurrement – the inability of employees to assess for themselves their contribution or success. Then they need to rely on subjective opinion of others. Managers need to help establish ways to measure and assess their performance.
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